Find answers to your questions

Frequently Asked Questions

Delivery

How much does delivery cost ?

You will get estimated shipping costs in our website by simply adding all the parts you want to order to the cart, going to checkout and filling the delivery address in.

It will give several options to choose from including standard and express delivery.

Depending on the area where you live, additional transport fees may apply, or if the parcel is combined with more than 2 items.

We always advise our customers to check with our sales department for the final delivery cost.

Please enquire for the shipping contact us.

What is order dispatch time ?

Dispatch time for fibreglass items is currently 2-10 working days, for carbon parts 5-15 working days.

Some items are in stock yet some items has some waiting queue.

Its best to contact our sales dept for the actual stock status on the items you inquire on

We always provide you with tracking information after dispatching the items.

Tracking number doesn’t work ?

You can always check the status of your parcel with our member of staff.

Please enquire the latest update on your parcel contact us.

Damaged packaging upon delivery ?

If you see the product packaging damaged upon delivery:

DO NOT SIGN WITH THE COURIER no matter how much he is rushing you to do so.
PLEASE NOTE: Courier is asking you to sign for “ITEM DELIVERED IN GOOD CONDITION”.
If you sign with the courier prior checking the items inside the package you will loose your right to claim for the damage.
Make pictures of the damaged packaging from all angles.
Open the package while the courier is waiting and inspect the items inside.
In case you find NO DAMAGE to the items – sign with the courier.
In case you DO FIND DAMAGE to the items please ask the courier for damaged item form to be filled in and make sure to mark it on the signature pad upon signing.

Please take some pictures of the damaged items and report it to us.

pRODUCTS

How to fit my product ?

Please be advised that our Fiberglass parts usually need preparation, painting and fitting.
We strongly recommend that you have the parts fitted by a professional garage.
In case you are doing this on your own and have some doubts – please contact us prior installation not leaving any doubts to cause damage to your vehicle or new parts.

Are the items paint sprayed ? Can I have them sprayed in my vehicles color ?

Please note – none of the items we produce are paint sprayed.
Items we make comes in black gelcoat, white gelcoat or carbon finish only.
We can not spray the items in your desired color as we do not have a paint spraying facility.

Is the price stated for one item or a pair?

If the item set contains of Left (L) and Right (R) side items, it is considered as a kit and always comes in pair. Price stated on our site is for the kit / pair / set of items.

Damaged / Defective Items ?

In the rare event that your product is delivered damaged or defective:

please report it to us ASAP.
include photos of the packaging and of the damage or defect.
state the reason why the product was damaged.
save original packaging of the parcel for collection and inspection by the courier.
IMPORTANT: do not assemble, disassemble or alter the product in any way.
the items will be replaced after they have been returned safely and in conditions that meet all return requirements.

Incorrect Product ?

please report it to us.
provide your order number as a reference.